Payout received from the marketplace does not tally?
Not sure how much shipping fee has been charged by the marketplace?
No idea which orders have not been paid by the marketplace?
By selecting “paid” or “unpaid” under the payment type, you will be able to filter orders which have been paid or have not been paid by Lazada & Shopee.
It will auto-calculate the difference between Lazada & Shopee-charged shipping fee and customer-paid shipping fee. You’ll no longer have to manually calculate them and can quickly know the amount of overcharged shipping fee.
With just a few clicks, you can easily download the overcharged shipping fee statement in a CSV file and submit it to Lazada & Shopee team to claim for overcharge.
After you have submitted your overcharge claim to the Lazada team, you can check your successfully claimed amount in the Success Claimed Amount Report.
The Commission Report will show you the details of the commission fees charged by Shopee. In this way, you will better understand the deductions made by Shopee.